Description
Maximus is hiring a Clinical Administrative Coordinator to support our 360 Help Desk Program. We are looking for a detailoriented and highly organized professional to deliver essential administrative and clientfocused support. In this role, you will manage inbound and outbound calls, respond to voicemails and emails, and ensure accurate and timely updates to documentation across multiple systems. You will manage the scheduling of PASSR, SMHRF, and outreach assessments, assist with followup activities, and ensure data entry is completed efficiently and accurately. This position requires strong communication skills, the ability to multitask in a fastpaced environment, and a dedication to providing exceptional customer service while maintaining confidentiality and accuracy in all tasks.
This is a remote position; candidates must reside within the Pacific Standard Time zone.
Work Schedule: Monday through Friday 9 AM - 6 PM PST with rotating Sunday coverage once every 7-8 weeks, 10am - 2pm PST.
Why Maximus?
- Competitive Compensation - Bonuses based on performance included
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching
- Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions
- Diversity, Equity, and Inclusion Initiatives - Join a workplace committed to fostering diversity and inclusion
- Tuition Reimbursement - Invest in your ongoing education and development
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs
- Professional Development Opportunities-Participate in training programs, workshops, and conferences
Essential Duties and Responsibilities:
- Research and resolve discrepancies with provider documents
- Review information keyed into the system to verify the accuracy of data
- Monitor data/image quality of scanned documents
- Follow established policies and procedures for index and imaging without deviation
- Maintain confidentiality and security of relevant information
Minimum Requirements:
- High school diploma, GED, or equivalent required
- 0-2 years of relevant experience required
- Minimum 2–3 years of experience in a call center environment or in an administrative role
- Residency in the Pacific Standard Time (PST) zone is required
- Proficiency in Microsoft Office applications
- Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
- Strong ability to multitask and manage competing priorities effectively
Preferred Requirements:
- Associate degree in Administration, Office Management, Organizational Leadership, or a related field
- Typing speed of 25–50 WPM
- Minimum 2–3 years of scheduling experience
- Proficiency in Smartsheet, Genesys and SharePoint
- Prior experience handling inbound and outbound calls
- Strong critical-thinking and problem-solving skills
- Excellent written and verbal communication skills with a strong customer service orientation
- Demonstrated organizational skills with strong attention to detail and ability to manage administrative tasks
- Ability to remain adaptable and task-focused in a fast-paced environment
Home Office Requirements:
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace suitable for confidential work