Description

The Administrative and Operations Associate (AOA) provides assistance to the Providers’ Council staff and the organization’s 220 community-based human services organizations. This position will support the organization’s President/CEO and other senior leaders; assist with learning and development initiatives, general operations and office management; and play a key role in a dynamic human services membership association. 

Administrative

• Provide direct administrative support to organization’s senior leadership, including scheduling, meeting coordination, and Board of Directors’ activities.  
• Assist with preparation of presentations, reports, and materials for internal and external meetings, including Board meetings and membership visits.
• Record checks and payments received; perform basic financial functions.
• Monitor and reconcile invoices, credit card receipts, reimbursements and timesheets, ensuring accuracy and compliance.
• Oversee daily office operations and perform a diverse range of admin functions.
• Provide general support to Council staff as necessary.

Operations and office support

• Serve as first point of contact for callers/visitors, ensuring a welcoming presence.
• Handle basic office tasks including opening/distributing mail, coordinating lunch, managing office supplies, and recording office furniture/equipment inventory.
• Assist with registration process and invoicing for Council events, including Annual Convention & Expo and Annual Membership & Business Meeting.
• Update and maintain membership databases and various lists as needed.
• Coordinate and oversee access to Council office and Learning Center.
• Provide general support to Council members and staff as necessary.
• Complete other duties as assigned.

About the Providers’ Council:

The Providers’ Council is the state’s largest membership association for community-based human services providers. The Council’s work includes public policy and advocacy; education and training initiatives; and group purchasing programs that save members time and money.

The Providers’ Council is committed to building a diverse, equitable and inclusive organization that reflects our 220+ members, the human services sector’s 160,000+ person workforce, the hundreds of thousands of residents who receive services every day, and the 351 cities and towns across Massachusetts.

Requirements

• Bachelor’s degree; may substitute experience in lieu of degree.
• Expertise with Microsoft Office/365 and Zoom.
• Excellent organizational and communication skills.
• Ability to troubleshoot and solve problems independently and as part of a team.
• Knowledge of Salesforce (or other CRM) and Sage accounting is a plus.
• Valid Massachusetts driver’s license and access to a car required.  

We believe that varied perspectives and life experiences strengthen our collective impact. Even if you don’t meet every qualification listed, we encourage you to apply – your lived experience, passion for our mission, and commitment to supporting human services may make you an ideal candidate!