Description

We are seeking a customer-focused professional to support the efficient processing of permits and official documents for the Building Inspection Division. This role leads the Applicant Services Team, ensures a smooth flow of customers and applications, and upholds high customer service standards by resolving issues that require escalation.

What You Will Do

Assist customers in Applicant Services by accepting permit applications and ensuring applications and plans are accurately routed to plan reviewers.
Lead and supervise the Applicant Services Permit Technicians, including performance evaluations and recommendations related to hiring and other personnel actions.
Stay current on policies, programs, and procedures while monitoring and supporting efficient divisional operations.
Prepare special assignments, conduct research, and develop reports to support operational needs and decision-making.
Review records and reports that require follow-up, recommending practical solutions or appropriate courses of action.
Develop and deliver training and continuing education for the Applicant Services Team, supporting the successful implementation of new processes, procedures, technology, and customer service quality standards.

Requirements

High School Diploma or GED; AND
Six (6) years of staff or administrative experience
OR

Bachelor's degree in public administration, business administration or a related field; AND
Two (2) years of staff or administrative experience