Description
Job Summary
We're seeking a seasoned Automotive Service Advisor who knows how to manage a service drive, build trust with customers, and keep communication clear between guests and technicians. This role is ideal for an advisor who understands the pace of a busy shop and takes pride in doing things the right way—no shortcuts, no games.
You'll be the key connection between our customers and our service team, ensuring repairs are properly explained, accurately estimated, and completed efficiently.
Coggins Auto Group is a family-owned dealership group serving Bennington County, VT and Berkshire County, MA, with Toyota, Honda, and independent service operations. We pride ourselves on a transparent, customer-first approach and a culture that values professionalism, teamwork, and community involvement.
Our goal is simple: deliver an exceptional service experience while growing together as a team.
What You'll Do
Greet customers professionally and create a positive first impression
Listen to customer concerns and clearly explain recommended services
Write accurate repair orders and provide realistic time and cost estimates
Coordinate with technicians to ensure timely and quality repairs
Communicate updates, changes, and approvals clearly and proactively
Inspect vehicles for maintenance needs and safety concerns
Maintain detailed and accurate customer records
Deliver a stress-free, transparent service experience from start to finish
What We're Looking For
Previous Service Advisor experience preferred (2+ years strongly desired)
Strong customer service and communication skills
Ability to manage multiple repair orders in a fast-paced environment
Comfortable working independently while collaborating with a team
Professional, organized, and solutions-oriented mindset
Valid driver's license preferred
Schedule
Monday–Friday: 7:30 AM – 5:15 PM
Rotating Saturdays: 7:45 AM – 1:00 PM
Benefits & Perks
Competitive pay based on experience
401(k) with company match
Health, dental, and life insurance
Paid time off
Employee discounts
Growth and advancement opportunities
Stable, supportive, and safety-focused work environment
Location
Bennington, VT 05201
(In-person role; reliable commute or relocation required)
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.