Description

Position Summary
The Chief Administrative Officer (CAO) is a critical member of the GSGA’s senior leadership team and a trusted strategic partner to the CEO. This role ensures that organizational strategy is translated into effective, aligned, and efficient day-to-day operations. The CAO helps facilitate cross-departmental initiatives, strengthens collaboration across the Association, and drives accountability on high-priority goals. Additionally, the CAO supports and refines operational systems that advance customer experiences, strengthens financial sustainability, and expands the organization’s statewide reach and impact. The CAO will also
oversee various day-to-day operational needs as well as key personnel functions such as recruitment, performance management, professional development, onboarding, and employee engagement.

Key Responsibilities

• Partner with CEO and Board of Directors to advance strategic priorities and ensure operational alignment with organizational mission and vision.
• Monitor, analyze, and report on key performance indicators and metrics to track progress toward organizational goals while staying informed about industry trends, technological advancements to identify opportunities for innovation, improvement, and enhanced administrative processes.
• Develop systems to monitor organizational effectiveness and accountability—e.g., dashboards and departmental performance metrics.
• Drive organizational initiatives that cross multiple departments, ensuring effective collaboration and communication.
• Implement systems and tools to streamline workflows, improve internal communication, and enhance productivity.
• Coordinate governance operations: board and committee processes, including meeting scheduling, agenda development, materials, and minutes.
• Work collaboratively with the CFO and CEO to monitor budgets, financial reporting, and resource allocation to ensure fiscal responsibility and sustainability.
• Develop and refine administrative processes to optimize office operations, data systems, and technology infrastructure.
• Supervise specific HR functions including recruitment, onboarding, performance management, compensation, and employee engagement.
• Improve professional development programs and training initiatives to enhance staff performance and engagement.
• Support compliance with all employment laws, insurance requirements and personnel policies.
• Manage the GSGA’s physical offices, equipment, and IT services, including management of vendor contracts and relationships.
• Support philanthropic and partnership initiatives of the GSGA Foundation as needed.
• Oversee risk assessments, internal audits, insurance coverages, and emergency preparedness plans.
• Serve as a key liaison between Association leadership, employees, and external partners (e.g., key stakeholders, allied associations).
• Lead special projects and other duties as assigned by the CEO.

Requirements

Knowledge, Education, Skills & Abilities

• Bachelor’s degree in business administration, accounting, nonprofit management, or related field (Master’s degree is highly preferred).
• Proven experience in a senior administrative role, with a strong understanding of organizational operations and strategy.
• Excellent communication skills, both written and verbal, with the ability to build relationships with diverse stakeholders.
• Strong leadership and team management abilities, with a focus on fostering a positive work environment.
• Experience leading key administrative and operations functions such as strategy, analytics, and performance metrics.
• Familiarity with technology trends and innovations that can enhance administrative efficiency.
• Demonstrated ability to manage change effectively and lead organizational initiatives.
• Proven success managing complex, cross-functional initiatives.
• Knowledge of the game of golf is a plus.