Description
Front Office Receptionist for Aspen Skiing Company – Aspen, CO. Multiple positions are available.
Job Description: Maintain positive working culture, and professional relationships with all personnel. Perform job responsibilities in line with relevant Forbes 5 Star Standards. Welcome and register hotel guests. Check guests out of hotel in accordance with procedures. Work closely with the Bellman to coordinate the smooth and efficient handling of guest luggage on both check in and check out. Manage guest billing and ensure that guest folios are correctly settled prior to departure. Maintain and update the Hotels’ Guest History. Coordinate with other departments’ daily needs or special requirements for all hotel guests. Record any guest complaints or problems and notify the appropriate individuals. Select and block rooms for arriving guests, book same day reservations, pre-register guests as required, escort guests to their rooms and notify Managers of arrivals per request. Accept reservations, changes and cancellations in accordance with procedures in the absence of reservation personnel. Familiar with PBX & Night Audit shift responsibilities, and cover shifts as required. Relieve Concierge Desk when needed and have knowledge of guest related concierge duties. Distribute hotel keys as necessary. Run daily reports as necessary. Make change, issue safety deposit boxes, post charges, reconcile daily work and make deposits in accordance with established procedures. Responsible for maintaining cash bank and for daily settling of cash bank. Make Manager aware of guest’s comments and complaints. Assist in emergency and security procedures as directed by management. Complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand. Multiple positions available.
Job Requirements: Requires a High School Diploma. Requires one year of experience. Must have some experience in each of the following skills: Working with Hotel Management Systems as it relates to check in and check out procedures; Using guest resolution skills; Complex computer systems for reservations; Taking payments in cash or card; Cashiering and bookkeeping.
Apply on company website at https://jobs.smartrecruiters.com/AspenSkiingCompany/744000116295547-front-desk-agent-aspen-skiing-company-