Description

Receptionist

Highlights:
Location: Miami Gardens, FL
Position Type: Contract/ contract to hire
Hourly / Salary: Based on experience
Residency Status: US Citizen

Our client is in need of a Receptionist to join their team!

Position Description:

Performs routine work at the Front Desk Reception area providing assistance and directions in person and over the telephone. The employee receives callers;answers routine questions on procedures, operations, and functions;and directs callers to destinations. An employee in this class operates standard office equipment such as photocopiers, fax machine, mailing equipment, and personal computer. Employee is required to maintain solid customer relationships by handling questions and concerns professionally. Work is performed under general supervision and reviewed for quality of service rendered to employees and the public.

Skills Required:

• Proficient in the use of personal computers in a Windows environment.
• Ability to efficiently and courteously answer multiple telephone lines
• Ability to accurately take clear, concise messages or route callers.
• Highly reliable and independent worker.
• Ability to read, understand and apply policies/procedures.
• Ability to accurately format and keyboard data

Preferred Skills:

• Knowledge of telephone etiquette techniques and effective interpersonal skills.
• Knowledge of procedures for operating various office equipment, including personal computers.
• Knowledge of standard formats used for a variety of letters, memos, and related documents.
• Knowledge of English spelling and grammar.

Required Experience:

• Ability to operate a personal computer to prepare a variety of correspondence using a variety of software/applications.
• Ability to compose letters, memos, and related documents covering a variety of routine work related topics.
• Ability to operate a variety of standard office equipment.
• Ability to sort/file alphabetically, chronologically, and numerically.
• Ability to keyboard. Ability to prioritize work activities.
• Ability to establish and maintain effective working relationships with co-workers, other departments, council members and the public in a manner conducive to full performance and high morale.
• Ability to work effectively with confrontational persons both in person and by telephone.
• Ability to communicate effectively both orally and in writing and understand and follow oral and written instructions.
• Ability to receive and place telephone calls and provide solid customer relationships by handling questions and concerns with speed, accuracy and professionalism.
• Ability to operate switchboard accurately, efficiently and with speed.

Preferred Experience:

• Experience working in municipal government and delivering exceptional customer service highly desirable.

Required Education:

• Graduation from high school;two (2) years of administrative/secretarial experience.
• Must possess and maintain a valid Florida Driver's License throughout employment.

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