Description

• Provide support to management staff with mailings, phone calls, general correspondence, handling walk-ins, and assembling membership packages
• Assist with questions, policies, concerns, or complaints in a timely, professional manner
• Must be proficient with Microsoft Word, Excel, and PowerPoint
• Provide exceptional customer service to members to ensure a memorable experience
• Assist with Architectural Review applications: review with owners for compliance with submission requirements, manage applications and correspondence
• Act as receptionist and information source to the general public and provide information to orient new owners about the HOA and amenities
• Maintain and update community website and create promotional materials for the website and weekly e-blast communications to members
• Possess excellent written and verbal communication skills in order to directly communicate with owners and guests
• Assist Community Association Manager in various special projects as needed

• High school diploma or equivalent
• 2 years' experience in a customer service position required

• Minimum typing speed of 50 wpm
• Able to multitask in a high-volume, fast-paced environment
• Must be physically able to stand, sit, stoop, bend, and lift up to 15 lbs
• Possess and be able to present a professional demeanor at all times to members and guests