Description

We are seeking a polished, professional, and patient-focused Receptionist to join our concierge ophthalmology practice. This role is the first point of contact for patients and plays a critical role in delivering a high-touch, white-glove experience. The ideal candidate is organized, personable, detail-oriented, and comfortable managing patient communications in a fast-paced medical environment while maintaining exceptional discretion and customer service. Communication skills, punctuality, and attention to detail are critical for this role.

Requirements

Greet patients warmly and provide an exceptional concierge-level experience from check-in through departure
Answer and guide patient inquiries with professionalism and empathy in the office--you have another team answering phone calls--your role is patients in the office
Schedule follow up appointments 
Verify patient demographics, insurance information, and intake documentation
Collect co-pays, process payments
Coordinate patient flow to ensure smooth daily operations and minimal wait times
Maintain confidentiality and compliance with HIPAA regulations

Coordinate international guests in the simulation center

Coordinate medical students

Assist technical staff and physicians when requested
Communicate effectively with physicians, technicians, and clinical staff
Maintain a clean, welcoming, and organized reception area