Description

The Document Review Supervisor oversees the daily operations of the document review function, ensuring workloads are assigned appropriately and completed accurately and within established timelines. This role leads team members through recruiting, training, supervision, and performance support while overseeing packet processing activities and resolving processing issues.  The position reviews data, identifies trends, and implements improvements to enhance team performance and service delivery.
 

JOB DUTIES
Lead and supervise the document review team to ensure accurate, timely completion of assigned workloads.
Communicate departmental decisions, priorities, and performance expectations to team members.
Collaborate with Quality Assurance and Program Office teams to align work activities with quality monitoring standards.
Ensure compliance with applicable legal requirements, standards, policies, and procedures.
Analyze data, identify trends, and recommend actions to improve performance outcomes.
Identify and implement process improvement initiatives.
Maintain the knowledge and skills necessary to coordinate workflow.
Oversee daily packet processing activities.
Recruit, hire, train, develop, and supervise staff members.
Meet customer service objectives to support positive business growth and development.
Communicate effectively in both verbal and written formats.
Demonstrate effective problem-solving and decision-making skills.
Utilize computer systems and software efficiently to support departmental functions.
Manage and oversee special projects and assigned initiatives.
Participate in and assign professional development and training activities.
Prioritize and manage multiple responsibilities effectively.
Resolve escalated concerns from internal clients in a professional and timely manner.
Other duties as assigned.

Requirements

Ability to meet requirements outlined by applicable program contracts.
Ability to work flexible and/or extended hours, if needed, to meet job requirements.
Ability to pass required background screening.
Employees must provide their own reliable internet if working a remote/hybrid position.